999999bet Privacy Policy

1. Introduction and Scope

999999bet ("we", "our", "platform") provides an online gaming and betting service for users in Bangladesh. This Privacy Policy explains what information we collect during use of our website, mobile version, and all related services, how we use it, and how we keep it secure.

This Policy applies to the following individuals:

• All registered account holders on 999999bet.
• Anyone who visits our website.
• Those who have contacted us via live chat or email.
• Those who have participated in our promotions or bonus programs.

2. What Information We Collect

999999bet collects different types of information for various purposes. The information collected can be broadly divided into two categories:

2.1 Information You Provide Directly

Information you provide during account registration and use:

• Full name and date of birth.
• Email address and mobile number.
• Payment method details (bKash, Nagad, Rocket number).
• Documents required for identity verification (such as a national ID card or passport).
• Username and password.
• Information provided when contacting us via live chat or email.

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type.
• Browser type and operating system.
• Pages visited and session duration.
• Information obtained from cookies and similar tracking technologies.
• Game play history and betting information.
• Financial transaction details and timestamps.

3. Purposes for Using Information

We use the information collected for the following legitimate purposes:

3.1 Service Delivery and Operations

• To create and manage your account.
• To process deposit and withdrawal transactions.
• To manage bonuses and promotional offers.
• To personalise the gaming experience.

3.2 Security and Compliance

• To verify your identity and prevent fraudulent activity.
• To comply with Anti-Money Laundering (AML) regulations.
• To prevent access by minors.
• To protect accounts and prevent unauthorised access.

3.3 Communication and Support

• To provide 24/7 live chat support.
• To send important account notifications.
• To send promotional messages (subject to your consent).
• To resolve technical issues.

3.4 Analysis and Development

• To analyse and improve the user experience.
• To plan new games and services.
• To monitor platform performance.

4. Cookie Policy

999999bet uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

4.1 Types of Cookies We Use

• Essential Cookies: These are required for the core functioning of the website. They are used to keep your login session active and to ensure security.
• Functional Cookies: These help remember your preferences and settings so you do not have to set them up again each time you log in.
• Analytics Cookies: These collect information to help us understand how users interact with the platform, which supports service improvement.

You can disable cookies by changing your browser settings. However, this may affect some functionality of the platform.

5. Information Sharing and Disclosure

999999bet does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, and technology services. These partners are given access only to the information necessary to perform specific services and are required to meet our privacy standards.

5.2 Legal Obligations

If required by law, such as by a court order or a request from a government regulatory body, we may be obligated to disclose relevant information.

5.3 Fraud Prevention

As part of anti-fraud and anti-money laundering activities, relevant information may be shared with the appropriate authorities.

6. Data Security Measures

Protecting your information is our highest priority. 999999bet has implemented the following technical and administrative measures:

• SSL Encryption: All communication between your browser and our servers is secured via SSL/TLS encryption.
• Data Encryption: Stored sensitive information — particularly payment information — is protected using industry-standard encryption technology.
• Access Controls: Only authorised personnel can access your personal information and they are required to follow strict confidentiality rules.
• Security Monitoring: Our systems are continuously monitored to detect unauthorised access attempts.
• Regular Audits: Regular security assessments are conducted to identify vulnerabilities in the system.
• Two-Factor Authentication: Two-step verification is available for account login.

However, it is never possible to guarantee complete security when transmitting data over the internet. We make every effort, but we cannot guarantee absolute security.

7. Data Retention Period

We retain your information only for as long as it is needed for the relevant purpose or as required by law.

7.1 Active Accounts

We will retain the necessary information for as long as your account remains active.

7.2 After Account Closure

After an account is closed, records of financial transactions and identity verification documents may be retained for a defined period due to legal and regulatory requirements. Once that period ends, the information will be securely deleted.

7.3 Marketing Communications

If you opt out of promotional communications, we will remove your information from the marketing list as soon as possible.

8. Your Rights

As a 999999bet user, you have the following rights over your own information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Correction: If any of your information is inaccurate, you can request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations exist.
• Right to Restrict Processing: In some cases you can restrict the processing of your information.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.
• Right to Lodge a Complaint: If you have concerns about how your information is being used, you can contact us or the relevant authorities.

To exercise these rights, please contact our support team.

9. Children's Privacy

999999bet strictly does not apply to persons under 18 and our services are for persons aged 21 and above only. We do not knowingly collect any information from minors.

If we are informed that we hold information belonging to a minor, we will immediately delete that information and close the associated account.

10. Third-Party Websites and Services

Our platform may include content from third-party game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, and NetEnt. These providers have their own privacy policies and this Policy does not apply to their operations.

We are not responsible for the privacy practices of these third parties. Please read their own privacy policies before using their services.

11. Payment Information and Financial Security

Transactions on our platform are carried out via bKash, Nagad, and Rocket. We pay particular attention to protecting payment-related information:

• Mobile banking PINs or passwords are never stored with us.
• Payment transactions are completed through the secure gateway of the respective provider.
• All financial information is stored in encrypted form.
• Suspicious transactions are automatically flagged and reviewed.

The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000. Records of all transactions remain visible in your account history.

12. Changes to This Policy

999999bet may update this Privacy Policy from time to time. When changes are made, the following process will be followed:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified by email of any significant changes.
• The updated Policy will take effect from the date it is published.
• Continuing to use the platform after changes have been made means you consent to the new Policy.

We recommend that you visit this page regularly and stay informed about any changes.

13. Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us. Our support team provides assistance in Bengali 24 hours a day, 7 days a week.